Telecom
SanCCS Hosted Call Center Software is a powerful cloud-based solution designed to transform how businesses handle customer communication. With no hardware required, it allows you to set up and manage a full-featured call center from anywhere, making it cost-effective, flexible, and scalable.
Key Features:
Omnichannel Communication – Manage voice calls, WhatsApp, SMS, email, and social media from a single platform.
Smart Call Routing (ACD) – Automatically distribute calls based on agent availability, skills, or departments.
Multiple Dialing Modes – Predictive, progressive, manual, and preview dialing for campaigns.
Click-to-Call Integration – Launch calls directly from your website or CRM.
Missed Call Auto Callback – Ensure no customer query is left unanswered.
Quality Monitoring Tools – Live call monitoring, scoring, and audit sampling for better performance.
Real-Time Analytics & Reporting – Track attendance, agent productivity, call logs, and campaign success.
CRM Integration – Connect easily with platforms like Zoho, Freshdesk, Zendesk, SugarCRM, and Microsoft Dynamics.
Scalability – Expand or reduce capacity easily without hardware limitations.
Secure & Reliable – Hosted on the cloud with strong data security and uptime.
Who Is It For?
SanCCS is ideal for call centers, BPOs, e-commerce, healthcare, real estate, education, travel, BFSI, and any customer support-driven business.
What It Does for You:
SanCCS helps organizations reduce infrastructure costs, manage high call volumes efficiently, and deliver seamless customer experiences across multiple channels. With automation, smart routing, and analytics, your team can focus on customer satisfaction while the system handles the complexity.
