Financial Services
B-TRNSFRMD strives to redefine banking customer service by leveraging innovative technologies and tailored digital solutions. The company focuses on enhancing customer interactions and service through General Artificial Intelligence (Gen AI)-driven personalization and efficiency. To capitalize on revenue opportunities, B-TRNSFRMD uses AI, analytics, and digital innovations for effective cross-selling, upselling, and customer acquisition. Additionally, they aim to achieve cost efficiency in banking operations through AI-driven automation, process optimization, and streamlined workflows.
By implementing Freshdesk Omnichannel and Twilio, B-TRNSFRMD helps companies overcome limitations in customer communications and workflow inefficiencies, ultimately transforming and enhancing digital workflows in banking operations. These efforts prioritize scalability, adaptability, and efficiency, which are crucial for maintaining robust, transparent, and trustworthy customer relationships.
